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Forum Discussion
Why do I get a "Sorry, we could not find your file. Is it possible it was moved, renamed...?' error?
Error message states "Sorry, we could not find <filename>. Is it possible it was moved, renamed or deleted?"
It has not been moved, renamed or deleted. Not all Excel files are affected but this is not the first time this has happened. I have 3 computers and all of them have this issue. I'm using Office 365 on all 3 computers.
I would like to get a response from someone who has had this issue and how it was solved.
Thanks in advance for your assistance.
Regards,
Phil
I just had the same issue and found that the file name (read: path) was too long. I went back and shortened the folder names and the file name - and presto! it worked!
- Sanchez
Dropbox Staff
Yes, the files are in Dropbox.
I am attempting to open files that have been synced and are available to me through the "library tree" on the left side of my files on "This PC" folder.
Other members of the workgroup can access the same files.
All the other Excel files I've been working with have been opening until I came to this particular folder.
In an online chat with Dropbox support, I was informed that the error message indicated a software conflict and Dropbox will not provide support for 3rd party software conflicts, and I understand that. If I have some conflict that prevents me from opening 2 Excel files in one folder through my "Dropbox Drive" I'd like to fix it. I can't be the only one who has experienced the issue and if there's some suggestion for a fix, I would like to try it.
Thanks for the reply, Sanchez....any ideas?
Phil
I've been experimenting....I can copy the file and put it on my harddrive and the file will open. When I replace the file on Dropbox, the files will not open for all 3 of my computers.
Also, others in my workgroup only access files through the Dropbox website, not through a "drive" on their computers. I just found that out and that is how they access the files.
Microsoft 365 "spanked my hand" when I tried to open on these files on the website and admonished that I cannot use my version of 365 to open files in a business account. But, I know that's not my problem while using the Dropbox "drive" because all other files open just fine.
I can preview the files, tho, but I cannot edit the preview.
Thanks again,
Phil
We have the same issue - but it doesn't appear to be related to path length as I can resave the file with a longer name and he can open it fine.
This error shows that the file name or the location of the file has been changed. Go to the search option and type the name of your file, you may get the file.
l had the same incident and it may be you renamed the file without knowing. l think you can go and all files and see if it is there. if not it may be that you have accidently deleted it. It can also mean that you may not have save it.
