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Forum Discussion

richardmonk's avatar
richardmonk
New member | Level 2
7 years ago

Why are some of my Dropbox files not showing in File Explorer (Windows)?

I can view and access files via my phone and via dropbox online, but some files are not visible in Windows Explorer (Win 10). The strange thing is that the files are actually there; If I open excel...
Desktop
View
  • Elixir's avatar
    Elixir
    7 years ago

    Is it possible that the files are hidden in your system? Can you please turn on the Windows explorer settings to show hidden files? 

    In order to do that go Windows Explorer >> View >> Options >> Change folder and search options. 

     

    In the next window, Click View > and toggle the button to show hidden files: 

    Is the files visible now in Windows Explorer?

rickmarengo's avatar
rickmarengo
Explorer | Level 3

Hi

I have the same problen and have read the post top to bottom.  I have tried the "hidden" tickbox as you can see from my screenshot.  Though, why the files should become hidden, I do not know.

I also do not buy the Windwos 10 Update as it is up to Drop box to sort that out if their synch and views are not compatible with Windows 10 Explorer.

 

 

MCho's avatar
MCho
Explorer | Level 3
3 years ago

I am having the same problem with my file folders not appearing on Windows 11 Explorer.  I've uninstalled and reinstalled several times, but still not showing 

Please help

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey there MCho, sorry to hear about this.

     

    It seems that the desktop app hasn't finished syncing yet. Can you hover over the Dropbox icon in your system tray and let me know its exact status?

     

    Is it still syncing or is it showing 'up to date'? 

    • Sherlock316's avatar
      Sherlock316
      New member | Level 2
      3 years ago

      I have the same problem - 3 days now - file explorer is no longer connected to Dropbox. files shows up in dropbox (system tray DB icon/ folder). But, when in word and I create a new doc and try to save it to the same place i've been saving work files - i get the "You Can't save here. Please choose another location."

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Sherlock316, sorry to hear about this. 

         

        Can you please let us know the app's exact status and version as shown in your system tray?

         

        If you could also send us a screenshot of the exact error you're getting, I'd appreciate it. 

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