You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

John-Smith's avatar
John-Smith
Helpful | Level 5
2 years ago

What is the minimum supported version of Safari browser for Dropbox?

Device: iPhone 5s (iOS 12.4.8) When accessing dropbox.com using Safari, it shows "your current browser version is not supported". What is the minimum supported version of Safari browser for Dropbox...
Dropbox Sign
FAQ
Mobile
Web
  • Hannah's avatar
    Hannah
    2 years ago

    Hi there, John-Smith.

     

    Thanks for clarifying.

     

    Just wanted to jump in and let you know that we've checked back with our team and we can confirm that we no longer support Safari 12.

     

    We'll also update this information as soon as possible.

     

    Thank you.

John-Smith's avatar
John-Smith
Helpful | Level 5

However, the device I am using is iPhone 5s (iOS 12.4.8), and its Safari version is 12.1.2. Accessing Dropbox.com is still not supported.

User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 12_4_8 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.1.2 Mobile/15E148 Safari/604.1

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi John-Smith, does that happen with Safari only, or with any other browser too? 

 

Can you send me a screenshot of the error message you get when trying to access our website when using Safari? 

  • John-Smith's avatar
    John-Smith
    Helpful | Level 5
    2 years ago

    Thank you for your reply.
    I haven't tested other browsers yet, but I think this may be related to your browser version policy.
    I also tested with an iPhone 6 (iOS 12.5.5) and got the same result. This seems to be a recent issue because I was able to use it normally before.

    Here are some screenshots：

     

     

     



    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry to jump in here, John-Smith. 

       

      Are you using Safari on your computer, as well? If yes, can you test this there, and let me know if you see the exact same error?

      • John-Smith's avatar
        John-Smith
        Helpful | Level 5
        2 years ago

        Hi Nancy,

        Sorry, I currently don't have a Mac with Safari 12 available for testing.
        However, when testing with Chrome using a custom User-Agent: 

        Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.0 Safari/605.1.15

        to simulate Safari 12, the result is still not supported.

         

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!