You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

alecot18's avatar
alecot18
Helpful | Level 5
2 years ago

Very slow opening files and folder

Hi everyone, I'm using Dropbox (firmware n. 166.3.2831) on my gaming laptop running Windows 11. Everything run smoothly until some days ago, when Dropbox suddenly became very slow when clicking to op...
Beta build
Desktop
Dropbox Basic
Windows
  • alecot18's avatar
    alecot18
    2 years ago
     if you have iCloud for Windows installed, try unistalling and re-installing it. In my case, the problem is solved.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey alecot18, thanks for flagging this with us.

 

Out of curiosity, can you see if this also happens when using our latest, stable version of the app from this page?

 

Keep us posted!

G Pal's avatar
G Pal
New member | Level 2
2 years ago

Scrolling and search is very slow using keyboard Windows 10

 

An issue I have been experiencing while using Dropbox on my desktop computer running Windows 10.

The problem I've encountered involves a significant delay when using keyboard arrow keys for scrolling within the Dropbox folder. Additionally, the search function within Dropbox is also affected by this sluggish behaviour.

This issue has persisted for the past month and has started to impact my productivity. I would greatly appreciate your assistance in resolving this matter.

Could you please provide guidance or a solution to address this performance concern with Dropbox on Windows 10?

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey G Pal, thanks for bringing this to our attention. 

     

    Can you please let us know your device's exact OS version and the version and status of the Dropbox desktop app installed there as shown in your system tray?

     

    Does the issue go away if you quit the desktop app by the way? Do you have any 3rd party apps that could also be monitoring your files as well? 

    • ray5640's avatar
      ray5640
      Explorer | Level 4
      11 months ago
      Hi I am experiencing the exactly same issue.

      I do not have iCloud.

      But it happens to me as well.
      • Glen64's avatar
        Glen64
        Explorer | Level 4
        4 months ago

        Hi

        I had this issue, Uninstall dropbox, then reinstall 'run as administrator' solved all my issues.

    • ray5640's avatar
      ray5640
      Explorer | Level 4
      11 months ago

      Walter

       

       

      Hardware

      CPU 12th Gen Intel(R) Core(TM) i5-1240P 1.70 GHz
      RAM 16.0 GB (15.7 GB usable)

       

      Windows

      Windows 10 Pro
      Version 22H2
      OS build 19045.3930

       

      Dropbox

      192.4.4605

       

      This is my PC's spec and Dropbox version.

       

      I do not even have the iCloud, but suffering the same issue.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Hi ray5640, there are two issues mentioned in this thread, which one are you experiencing exactly?

         

        If you quit the Dropbox desktop application, are you able to navigate through the Dropbox folder normally?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!