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Forum Discussion

glower23's avatar
glower23
Helpful | Level 5
3 years ago

Unable to access content

How come I cannot access to view content of file in my local dropbox in my old harddisk after I change to need PC with additional of hard disk which is from the old PC.   I have installed the app...
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  • glower23's avatar
    glower23
    3 years ago

    Hi Hannah, 

     

    Thank you for your respond.

     

    We managed to solve it on the following night.

     

    Thank you.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey glower23, thanks for posting to our Community today!

 

Would you mind giving us some more info on your issue, please?

 

Are you not able to access your Dropbox files from your new PC?

 

And do you have this issue with all your Dropbox files? Do you have this issue with your Backup too?

 

Are you able to access all your files on our website?

 

Any additional info, would be really helpful.

 

Thanks.

glower23's avatar
glower23
Helpful | Level 5
3 years ago

Hi Hannah, 

 

Thank you for your respond.

 

We managed to solve it on the following night.

 

Thank you.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    We're happy to hear you got this sorted out in the end glower23 - thanks for keeping us in the loop too!

     

    See you around the Community and have a lovely week ahead!

  • AnnWood's avatar
    AnnWood
    Explorer | Level 3
    3 years ago

    I am having an issue viewing content as well. It baffles me seeing as how I keep getting told storage is full to upgrade. It happens on android and ios app, and the web except from origanal computer. Problem is at the moment said computer is down due to an issue trying to update it and now I have no way to access it. 

    • glower23's avatar
      glower23
      Helpful | Level 5
      3 years ago

      Hi AnnWood

       

      is yours "stored" in your desktop or Webbased?

      Cos mine is storage in Desktop.

       

       

      • AnnWood's avatar
        AnnWood
        Explorer | Level 3
        3 years ago
        I have no idea. I assumed web because it is backed up here but honestly I don’t know.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey AnnWood, I'd be happy to help! 

       

      Do you get a specific error when trying to open your files using the website, or the mobile app? Are you able to locate your files there?

       

      Feel free to send me any screenshots you might have, showing the error message. Also, let me know if this happens with all of your file types. 

       

      Keep me posted!

      • AnnWood's avatar
        AnnWood
        Explorer | Level 3
        3 years ago
        I do I am not sure how to send screenshots on here so. It says.
        Critical process died as far as files go I have no clue, it never gets past start up.

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