We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

PeggyPhillips's avatar
PeggyPhillips
New member | Level 2
7 years ago

"This site can't be reached" when accessing the Dropbox site

I am so frustrated with my account today.  Four times I have had to verify it is me.  When I try to open my "home" or "files" - I cannot see the files.  I get a white page with shaded file folders.  ...
Error Messages
View
Web
  • Jay's avatar
    Jay
    7 years ago
    Hi all, we’re currently experiencing issues with some users not accessing the Dropbox site. 
     
    Our engineers are aware of this issue and are working on it as we speak.
     
    We appreciate your patience on this matter.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey there john30 - sorry for the tardy response; are you still having issues with this?

Have you tried other browsers by any chance?

Let me know what you find and we'll take it from there John.

Cheers!

donaldante's avatar
donaldante
New member | Level 2
6 years ago

The 'This site can't be reached' error message could happen on Windows 8, Windows 10, Linux, Chrome OS or Android devices. No matter why Chrome browser shows this message, but it needs to fix permanently. Here are some possible solutions, these solutions will try to minimize or remove the error completely and takes you to your desired website in your Chrome browser.

Clear browser cache, history and cookies
Reset Chrome browser settings
Reset Wi-Fi Modem
Restart DNS client
Reset the Chrome profile Sync
Remove browser extension from Chrome
Scan your device for malware
Reinstall Chrome
Install another web browser



About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content