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PeggyPhillips's avatar
PeggyPhillips
New member | Level 2
7 years ago

"This site can't be reached" when accessing the Dropbox site

I am so frustrated with my account today.  Four times I have had to verify it is me.  When I try to open my "home" or "files" - I cannot see the files.  I get a white page with shaded file folders.  ...
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  • Jay's avatar
    Jay
    7 years ago
    Hi all, we’re currently experiencing issues with some users not accessing the Dropbox site. 
     
    Our engineers are aware of this issue and are working on it as we speak.
     
    We appreciate your patience on this matter.
john30's avatar
john30
New member | Level 2
7 years ago

I get a "Problem Loading Page" error when i go to dropbox.com

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there john30 - sorry for the tardy response; are you still having issues with this?

    Have you tried other browsers by any chance?

    Let me know what you find and we'll take it from there John.

    Cheers!

    • donaldante's avatar
      donaldante
      New member | Level 2
      6 years ago

      The 'This site can't be reached' error message could happen on Windows 8, Windows 10, Linux, Chrome OS or Android devices. No matter why Chrome browser shows this message, but it needs to fix permanently. Here are some possible solutions, these solutions will try to minimize or remove the error completely and takes you to your desired website in your Chrome browser.

      Clear browser cache, history and cookies
      Reset Chrome browser settings
      Reset Wi-Fi Modem
      Restart DNS client
      Reset the Chrome profile Sync
      Remove browser extension from Chrome
      Scan your device for malware
      Reinstall Chrome
      Install another web browser



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