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Forum Discussion

PeggyPhillips's avatar
PeggyPhillips
New member | Level 2
7 years ago

"This site can't be reached" when accessing the Dropbox site

I am so frustrated with my account today.  Four times I have had to verify it is me.  When I try to open my "home" or "files" - I cannot see the files.  I get a white page with shaded file folders.  ...
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  • Jay's avatar
    Jay
    7 years ago
    Hi all, we’re currently experiencing issues with some users not accessing the Dropbox site. 
     
    Our engineers are aware of this issue and are working on it as we speak.
     
    We appreciate your patience on this matter.
agcody's avatar
agcody
New member | Level 2
7 years ago

Hi there, I keep getting an error message when I try to share files -- or when I try to copy the shareable link and then try to navigate to it, I get the error message: 'This site cannot be reached'. 

 

 

  • Esteban3's avatar
    Esteban3
    New member | Level 2
    7 years ago

    No puedo accesar el sitio web. La página se encuentra caída

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi all, we’re currently experiencing issues with some users not accessing the Dropbox site. 
     
    Our engineers are aware of this issue and are working on it as we speak.
     
    We appreciate your patience on this matter.
    • michaelh001's avatar
      michaelh001
      Explorer | Level 4
      7 years ago

      Hi, I hope this is the right forum as I can't find one dedicated to dropbox.com issues.

      A couple of days ago no problems. Today I can no longer navigate around on dropbox.com apart from logging in to my home screen.  Every other action just downloads an empty file to my desktop.

      E.g. I click on 'Files' on the left of the screen and an empty file 'home.dms' downloads to my desktop.  I click on 'Paper' and 'paper.dms' downloads. Click on a folder and 'foldername.dms' downloads.  Etc.

      What the heck have I done to get this effect?  Any help is very much appreciated!

      (I'm using OSX High Sierra and Safari 12.0.1)

       

      • Teagueman's avatar
        Teagueman
        Helpful | Level 7
        7 years ago

        Same issue for me.  Started about 40 minues ago.

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