You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MikeFL's avatar
MikeFL
Helpful | Level 6
2 years ago

There was a problem parsing the package

Starting this morning every file I download from my Dropbox results in "There was a problem parsing the package". I've tested half a dozen files, and all have the same results. This is happening on f...
Download
Error Messages
Web
  • MikeFL's avatar
    MikeFL
    2 years ago

    No problems since about 2:00 pm Eastern. Thank you

    I could not find any status indicating that there was a download issue per your linked reply. 

    Fortunately, it's all good now. Again thank you. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

It's likely this was related to our earlier download issue on the Dropbox site and services.

 

Are you experiencing any further issues currently?

MikeFL's avatar
MikeFL
Helpful | Level 6
2 years ago

No problems since about 2:00 pm Eastern. Thank you

I could not find any status indicating that there was a download issue per your linked reply. 

Fortunately, it's all good now. Again thank you. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!