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Forum Discussion

Gunsnrosie's avatar
Gunsnrosie
New member | Level 2
6 years ago

There was a problem completing this request

I am getting this error today when attempting to open files through desktop browsers as well as via the mobile app. I have tried two different browsers on my laptop (Firefox 64.0 and Chrome 71.0.3578...
Error Messages
Mobile
View
  • Lusil's avatar
    Lusil
    6 years ago
    Thanks for all your reports, everyone! In order to keep all your concerns collected and to troubleshoot efficiently, your comments concerning this matter were brought together under this thread. 
     
    I just wanted to mention that, as our status page also mentions: all systems operational. Should you experience any further issues with this, please don’t hesitate to get back to us. Cheers! :grin:
Cbattle's avatar
Cbattle
New member | Level 2
6 years ago

Same here!

  • mshappee's avatar
    mshappee
    New member | Level 2
    6 years ago

    I was able to email them with the error message and the fact that others in the community are having the same issue. 

     

    • mshappee's avatar
      mshappee
      New member | Level 2
      6 years ago

      It's working now. :) 

       

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Thanks for reporting this, everyone!
       
      The team has been informed and are looking into this. You can find more info about this through our status page:
      “Most parts of the Dropbox platform are experiencing an outage. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.”
       
      Thanks in advance for your patience on this!
      • R_A_D's avatar
        R_A_D
        New member | Level 2
        6 years ago

        Seems similar, but I'm getting from Windows Explorer from a folder I'm needing to share...

        "Dropbox couldn't complete your request.
        We encountered an unexpected error."

        Not tied to a browser, though I see an issue there as well...

         

        Actually got a chuckle out of the message having written a lot of code ... are errors ever expected?  Usually we fix / handle them if they are.

         

    • Gunsnrosie's avatar
      Gunsnrosie
      New member | Level 2
      6 years ago

      What I find particularly frustrating is not just that the site is down, that happens on occasion, but that the first resource I found was the "Status Report" page claiming "All Systems Operational/ No Incidents Reported," but this page has no "Report Incident" button! So I came here and see how many others are also posting about this.

      Is there not an "incident report" page or feature around here? I cannot be the only one to find that asinine (Unless I completely missed something that is actually obvious?)

      • ohiostrat's avatar
        ohiostrat
        New member | Level 2
        6 years ago

        I chatted with them they say the system is down

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