You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
pgheery
6 months agoHelpful | Level 6
Square box in photos tab in the mobile app on Android
Hi, I am new to the community so please forgive me if I'm in the wrong segment. My queries is when I open the photos section on my Android app a square box appears & stays there. A little segment rot...
- 5 months agoUpdate is out and resolves the issue. Thanks.
Walter
Dropbox Staff
Hey there pgheery - sorry to hear you're having issues with this.
May I ask if you've ensured that your device's OS and the version of the Dropbox mobile app are up to date?
Also, have you tried clearing the app's cache and signing out and back into your account since you first noticed this?
If you did and this persists, could you send us a screenshot so that we can have a visual too?
Thanks!
pgheery
6 months agoHelpful | Level 6
Hi Walter, thanks for your prompt reply. I have indeed cleared the cache (in fact I also uninstalled/reinstalled the app) and rebooted the android. As stated previously the issue is happening on 2 android phones. I'm pretty sure the OS is up to date. The issue only started happening 24 hrs ago. I cannot figure how to send you a screenshot of the problem.
- Walter6 months agoDropbox Staff
You should be able to see a camera icon in your reply's box that allows you to attach a screenshot pgheery
Just note that if you're on a mobile device, you might need to request the desktop version of the page to bring that button up.
- pgheery6 months agoHelpful | Level 6
Hi Walter, attached is the screenshot mentioned previously.
- EMCrash5 months agoHelpful | Level 6I have the same issue, cleared data, and uninstalled the app, reinstalled still same issue started 24 hours ago just before the last app update. I've updated the app, I've got no os updates to do running the flagship Samsung S24 works fine on my ios device. Tired leaving it on the screen and still nothing drop box it self is working just the photo box section never loads it's stuck in a loop of the box animation. I am using the beta version so not sure if this is possible the issue?
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!