You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Up2you2's avatar
Up2you2
New member | Level 2
4 months ago

Can no longer transfer photo from Android phone to my PC.

Can no longer tranfer photo from android phone to my PC.

  • Thank you for coming back to me.

    For some reason when I have gone back to try doing this again, now it works.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Up2you2, welcome to our Community! 

     

    Would you like to share some additional info on the steps that you follow in order to transfer content from your mobile to your PC? 

     

    Do you connect your Android to your PC using a cable, and then sync content using camera uploads, or do you do something different? 

     

    Let me know more, and we'll take it from there! 

    • Up2you2's avatar
      Up2you2
      New member | Level 2

      Thank you for coming back to me.

      For some reason when I have gone back to try doing this again, now it works.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        That's what I like to hear -or read in our case- Up2you2! 🤗

         

        If you need anything else, give me a shout! 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Up2you2 wrote:

    Can no longer tranfer photo from android phone to my PC.


    You need to provide more information before anyone will know how best to help you. How are you transferring files from your phone to your PC? What are the exact steps you're taking and what error, if any, are you receiving?

    • Up2you2's avatar
      Up2you2
      New member | Level 2

      This problem has come back again.

      You write: You need to provide more information before anyone will know how best to help you. UBS file transfer is on. Tap for more options - I do. File trandfer/Android auto - it has a tick on it it already, I tap it and nothing happens. What permissions need to be enabled on my Dropbox mobile phone app, and also my android PC app please?

       

       

      • Up2you2's avatar
        Up2you2
        New member | Level 2

        Now working again. What we have here is an intermittent problem, sometimes works, sometimes does not hmm?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!