You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Lawix858's avatar
Lawix858
New member | Level 2
4 months ago

"Something went wrong" every time I try to open Dropbox.

For 2 days now when ever I try to open Dropbox, I get an error screen that says "Something went wrong. Don't worry your files are still safe and the Dropbox team has been notified."   This is day 2 a...
Error Messages
Preview
  • Rich's avatar
    Rich
    4 months ago
    Lawix858 wrote:

    For 2 days now when ever I try to open Dropbox, I get an error screen ...

    This is for the Dropbox website? If so, clear your browser's cache/browsing history and try again, or try with another browser.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey Lawix858, let's see what we can find about this! 

 

Do you get that error when you try to access your content, or account?

 

Also, which platform do you use? Our website, desktop or mobile app? 

 

Keep me posted, and we'll take it from there! 

  • Lawix858's avatar
    Lawix858
    New member | Level 2
    4 months ago

    I am using Safari on a iMac.  When I click the Dropbox Icon to open my account, I get the error message with a purple icon in the middle of it.

    • Lawix858's avatar
      Lawix858
      New member | Level 2
      4 months ago

      This is data 2 of this happening and I can't get to my files now.

      • Lawix858's avatar
        Lawix858
        New member | Level 2
        4 months ago

        * Day 2

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey Lawix858! 

       

      Do you notice this behavior only when you're using Safari? Have you tried another browser too? 

       

      Would you mind sending over a screenshot of the message you get on your end? 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!