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gregover's avatar
gregover
Explorer | Level 3
21 days ago

Some videos on my account can't be previewed on the site or when I download them

When I click on my videos it says .mp4 files are supported but something went wrong I have tried using an incognito window and a different browser. I can't preview my files at all. When I downloa...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
21 days ago

Hi gregover, thanks for bringing this to our attention.

 

How large are the files when you see them on the site?

 

This will help me to assist further!

  • gregover's avatar
    gregover
    Explorer | Level 3
    18 days ago

    they are around 6mb

    • gregover's avatar
      gregover
      Explorer | Level 3
      18 days ago

      some of them are 4mb

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        18 days ago

        Hey gregover, do you happen to recall the way you uploaded these files to your Dropbox account? 

         

        If you use a different platform such as our mobile app, are you able to see the content there? 

         

        Also, you mentioned that when you download them they show up as .mp4. Are you able to play the file then? 

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