You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

adamschoales's avatar
adamschoales
Helpful | Level 5
5 years ago

"Smart" sync keeps downloading Online Only Files

I am growing increasingly frustrated with this so called "smart sync" feature Dropbox has recently introduced (or rather forced upon me). I have a number of files I've brought over to Dropbox using...
Desktop
Download
Sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Toffees1878 - sorry to hear you're having issues with this.

 

If you made sure that the desktop app is 'up to date' and not still syncing your changes, can you clear your cache folder and let me know how it goes?

 

Thanks!

Toffees1878's avatar
Toffees1878
Helpful | Level 5
10 months ago

Hi, how do i check the version as I can't seem to locate it? How will I upgrade or check its latest version? Should I uninstall and then re download the software? Thoughts please

 

    • Toffees1878's avatar
      Toffees1878
      Helpful | Level 5
      8 months ago

      Hi Walter, this hasn't resolved the issue and files are still being copied onto my hard drive and filling it up which is super annoying. What do I do to resolve this? 

      • AMVH's avatar
        AMVH
        Explorer | Level 4
        22 days ago

        Obviously Dropbox have NO remedy for this, or this thread wouldn't still be the huge issue it is. I have a Dell XPS, so it's not a Mac problem.  It happens when I just go on File Explorer to LOOK at file names to see which ones I might want to use or download. Every few seconds I get a Dropbox pop-up and ping, "Dropbox is downloading xxxx.mp4 file' (I have hundreds)...  Including a 4GB file that I an storing on Dropbox and really don't want it or the others online.

        I've been using Dropbox forever and it works - but if it's going to make my laptop unusable, I will have to change my online storage.  Please FIX it!

    • Toffees1878's avatar
      Toffees1878
      Helpful | Level 5
      10 months ago

      Hi Walter, thanks I've downloaded Dropbox using the link above. Now my version is 192.4.4605 and I've set it so files are only online. Hopefully these 2 things resolve the issue. thanks for the assistance. 😄 Craig 

      • Toffees1878's avatar
        Toffees1878
        Helpful | Level 5
        10 months ago

        Hi Walter, this did not resolve the issue and the files are continuing to copy back to my computer and use all the storage! 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!