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Forum Discussion

adamschoales's avatar
adamschoales
Helpful | Level 5
5 years ago

"Smart" sync keeps downloading Online Only Files

I am growing increasingly frustrated with this so called "smart sync" feature Dropbox has recently introduced (or rather forced upon me). I have a number of files I've brought over to Dropbox using...
Desktop
Download
Sync
DanJam's avatar
DanJam
Explorer | Level 4

I had a similar problem.  Mine started downloading, filled my hard drive, told me there was not enough space to complete the sync (because I don't have 2Tb free) and like you, no amount of clicking "Online-Only" would stop it.

 

I uninstalled the dropbox app, deleted the Dropbox file from my hard drive and re-installed the app. It resynced all my files back onto the hard drive (ONLINE ONLY) and solved the problem.

hitammysue's avatar
hitammysue
Helpful | Level 6
3 years ago

I did this but it only fixed the problem for a few days.  It's randomly synching so much old data that should be on-line only.  I'm ready to move to Microsoft One Drive.  I've been a DropBox user and advocate for at least 10 years, but something has changed, and the company is unresponsive.  I have no idea how to get a person on the phone.  Super frustrated.  

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi hitammysue, thanks for posting here!

     

    Have you contacted our Support team about this by any chance? If so, can you send me the ticket number in question? 

     

    Thanks a bunch!

    • hitammysue's avatar
      hitammysue
      Helpful | Level 6
      3 years ago

      hi Megan

       

      I tried to find a number to call to get a person on the phone but could not locate one.  I also tried to describe my issues in the chat dialogue box but was just being sent links to solutions that I'd already tried. I need someone to be able to remote into my desktop, observe the issue and help me find a solution.  I'm very good at reading blogs and finding solutions to all kinds of PC related issues.  This issue with DropBox has eluded me.  For some reason, DropBox continues to synch folders that are clearly marked at "on-line" only.  It's beyond frustrating.  I can relate to all the users in this chat string.  If there is a phone number or an in person help desk, please let me know.  

       

      thx!
      t

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi hitammysue, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

         

        Have you tried contacting the team via email using the support link?

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