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Forum Discussion

Dominic13's avatar
Dominic13
Helpful | Level 6
5 years ago

Slow Upload & bandwidth settings ignored

Hi, I recently started to use dropbox again, but I do have a problem with the desktop app on windows. When I try to upload a file, I get ~1MB/s. My settings are set to "no limit" for both download an...
Desktop
Download
Sync
upload
  • Dominic13's avatar
    Dominic13
    5 years ago

    We have been in contract with our ISP now and it seems there really is a connection related problem. I guess it's a waiting game till they can solve it.

     

    Thank you very much for the help though. Sadly it's nothing you or we can solve :/

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Generally, the Dropbox desktop application should be uploading and downloading files one at a time, instead of multiple files.

 

You can check the sync queue in the app by clicking the up arrow at the bottom of the expanded tray app.

 

I'd recommend contacting the support team directly for them to investigate this matter in more detail if you're still experiencing this issue on your network.

Dominic13's avatar
Dominic13
Helpful | Level 6
5 years ago

We have been in contract with our ISP now and it seems there really is a connection related problem. I guess it's a waiting game till they can solve it.

 

Thank you very much for the help though. Sadly it's nothing you or we can solve :/

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for the update, Dominic13, glad to hear that we've at least discovered what was causing the slowdown!

     

    I hope you have a relaxing weekend!

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