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KS88's avatar
KS88
Explorer | Level 3
2 years ago

Show list of files in Dropbox

Hi, I'm new to Dropbox. I have DB basic but never used it on my laptop I got 2 years ago. Until now! An update has caused a factory reset on my laptop deleting all my documents which I can't get back...
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KS88's avatar
KS88
Explorer | Level 3

Thank you for your reply Jay. 

I had never used Dropbox before so I didn't create any folders. There are no folders listed on the left side column.

So I can't download folders.

But I know there are files that were backed up as when I do a search there are some individual files I can download.

Is there a way of downloading files without having to search for the names of them? Because I have no folders to download.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry to jump in here, KS88.

 

If your files were automatically backed up through our backup feature, can you check if you can locate them in your backups page?

  • KS88's avatar
    KS88
    Explorer | Level 3
    2 years ago

    Thanks Hannah. I was able to download a folder that was called External Drive from Backups. I don't recall ever intentionally backing this up.

    It contains copies of all the documents on my USB drive, unfortunately none from my actual computer which are the ones I have lost.

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