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Forum Discussion

KS88's avatar
KS88
Explorer | Level 3
2 years ago

Show list of files in Dropbox

Hi, I'm new to Dropbox. I have DB basic but never used it on my laptop I got 2 years ago. Until now! An update has caused a factory reset on my laptop deleting all my documents which I can't get back...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi KS88, thanks for your message.

 

Currently, it isn't possible to get a full list of the files currently on your Dropbox account.

 

However, you could simply download the folders in their entirety, which would be a zip files containing the files. After that, you can extract the files you need from the zip file.

 

If you have any further queries, feel free to message back.

KS88's avatar
KS88
Explorer | Level 3
2 years ago

Thank you for your reply Jay. 

I had never used Dropbox before so I didn't create any folders. There are no folders listed on the left side column.

So I can't download folders.

But I know there are files that were backed up as when I do a search there are some individual files I can download.

Is there a way of downloading files without having to search for the names of them? Because I have no folders to download.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry to jump in here, KS88.

     

    If your files were automatically backed up through our backup feature, can you check if you can locate them in your backups page?

    • KS88's avatar
      KS88
      Explorer | Level 3
      2 years ago

      Thanks Hannah. I was able to download a folder that was called External Drive from Backups. I don't recall ever intentionally backing this up.

      It contains copies of all the documents on my USB drive, unfortunately none from my actual computer which are the ones I have lost.

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