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trueocean's avatar
trueocean
Explorer | Level 4
3 months ago

Unable to open docx file on Dropbox preview page so I cannot see what the comments are referring to

I shared a .docx file with my collaborators for commenting via Dropbox, and I think they commented using the Dropbox comment function. I am aware of the issue that Dropbox comments on a Word file are...
Microsoft Office
Preview
Web
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for clarifying that for us trueocean 

 

Could you send us a screenshot of the screen you get stuck on, so that we can have a visual too?

trueocean's avatar
trueocean
Explorer | Level 4
3 months ago

Hi Walter, here is the screenshot. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for the screenshot trueocean - much appreciated! 

     

    Could you try creating a copy of the file to the same location and let us know if you get the same results? 

     

    If you're using the Dropbox mobile app as well, are you able to open it there with no issues?

     

    Also, were you able to preview the file on the website at some point  in the past? 

  • trueocean's avatar
    trueocean
    Explorer | Level 4
    3 months ago

    Hi Walter! 

    I tried making a copy, but it displays the same error and will not open either. Same with the mobile app. I was able to preview the file about a week or two ago. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    And was that before or after adding the macros you mentioned trueocean? 

  • trueocean's avatar
    trueocean
    Explorer | Level 4
    3 months ago

    Walter , it was after the Macros. I didn't change anything in the file recently. The Macros were added before I sent the file to my collaborators and I could see the text and which line they had commented on until a couple of weeks ago.

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