You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
gerry_51
10 months agoExplorer | Level 4
User with shared edit access unable to upload due to error message referring to 2 GB limit
I have a 2 TB account, of which I'm currently using 4%. My son has edit access to one of my folders, which he's been using for some years, but he's now being told that he's over some 2 GB limit and thus unable to upload further files. What limit would that be? No such limit was mentioned when I originally gave him edit access, nor can I see it mentioned now when I check who has edit access to my folders.
What's going on here and how can we fix it so he can continue to upload files within my overall 2 TB allowance?
Hi gerry_51
Your account quota has no benefit / perk to your son. So you have a 2TB account, he does not. That means that all of the files you have in the share use his quota. Now that his account is full syncing stops. He either needs to delete files in that share (you could move them to a diff folder if he no longer needs access), or, he needs to get more space.
- MarkSuper User II
Hi gerry_51
Your account quota has no benefit / perk to your son. So you have a 2TB account, he does not. That means that all of the files you have in the share use his quota. Now that his account is full syncing stops. He either needs to delete files in that share (you could move them to a diff folder if he no longer needs access), or, he needs to get more space.
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!