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gerry_51's avatar
gerry_51
Explorer | Level 3
9 months ago

User with shared edit access unable to upload due to error message referring to 2 GB limit

I have a 2 TB account, of which I'm currently using 4%.  My son has edit access to one of my folders, which he's been using for some years, but he's now being told that he's over some 2 GB limit and thus unable to upload further files.  What limit would that be?  No such limit was mentioned when I originally gave him edit access, nor can I see it mentioned now when I check who has edit access to my folders. 

What's going on here and how can we fix it so he can continue to upload files within my overall 2 TB allowance? 

Storage space
  • Mark's avatar
    Mark
    9 months ago

    Hi gerry_51 

     

    Your account quota has no benefit / perk to your son. So you have a 2TB account, he does not. That means that all of the files you have in the share use his quota. Now that his account is full syncing stops. He either needs to delete files in that share (you could move them to a diff folder if he no longer needs access), or, he needs to get more space. 

     

    www.dropbox.com/gs

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 months ago

    Hi gerry_51 

     

    Your account quota has no benefit / perk to your son. So you have a 2TB account, he does not. That means that all of the files you have in the share use his quota. Now that his account is full syncing stops. He either needs to delete files in that share (you could move them to a diff folder if he no longer needs access), or, he needs to get more space. 

     

    www.dropbox.com/gs

    • gerry_51's avatar
      gerry_51
      Explorer | Level 3
      9 months ago

      Thank you.  I infer from your reply that if he has a free 2 GB account, for example, that 2 GB limit is in effect regardless of where in Dropbox he's uploading stuff, whether his own folders, my folders, or anyone else's? 

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