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Forum Discussion

poojajain's avatar
poojajain
Explorer | Level 3
2 years ago

refer a friend bonus data not received

refer a friend bonus data not received for any of my referrals since 2018. today also I sent referral and the other person accepted the referral, created account and installed dropbox but my account says ineligible.

 

Does anyone have any idea about it? I can't find any option to email support.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Have they installed it on to a unique computer? It has to be a totally unique one? 

     

    How much referral space have you already had poojajain ?

    • poojajain's avatar
      poojajain
      Explorer | Level 3

      yes I know that they downloaded the dropbox app as a part of accepting the referral and then installed it.

       

      I don't know how much space I received from referrals but as I said earlier, I did not get extra space for some of my referrals and that is why I didn't sent referral to anyone from last 2 years but this time, I knew that someone was not using dropbox app so I sent referral link. But it seems like referral space is only provided for first few referrals only.

       

      is there a limit of how much space can be given as referral bonus? can you help me get the referral bonus?

       

      Thanks

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II

        poojajain wrote:

        is there a limit of how much space can be given as referral bonus?


        Yes, there is. You can earn up to 32 referrals. If you're on the Basic plan, each referral earns you 500 MB of space.

         


        I know that they downloaded the dropbox app as a part of accepting the referral and then installed it.

        But did they install it on a computer (not a mobile device), and did that computer ever have Dropbox installed on it before? It must be installed on a unique computer. Mobile devices don't count towards referrals.

  • Geoff S.10's avatar
    Geoff S.10
    Helpful | Level 5

    I referred my son to Dropbox and he's happily using it, but I have not received the 500MB bonus.  How long does it take to receive it?

     

    Also, I understand there's a bonus for downloading and installing Passwords.  Is there a special link for this?  I just installed Passwords but did not see anywhere to request a bonus.

     

    Thanks,

     

    Geoff

      • Geoff S.10's avatar
        Geoff S.10
        Helpful | Level 5

        It says he did not yet install Dropbox, but this is my son's account and he uses my computer, so there will not be a separate install.  I have taught him how to log in and out of his Dropbox so we don't get our accounts confused.

  • Alkady's avatar
    Alkady
    Explorer | Level 4

    I received an email from Dropbox asking me to invite someone to Dropbox and get the additional storage, and my friend started using the app but didn’t get the storage also him?
    Dr. Alkady 

      • Alkady's avatar
        Alkady
        Explorer | Level 4

        I appreciate your help. My friend already installed it on his PC and iPhone and also me.

    • Alkady's avatar
      Alkady
      Explorer | Level 4
      "I don't have any other explanation except that it's a cheap marketing tactic when a company sends you an email asking you to invite a friend and promises increased storage. Then they manipulate the situation, placing obstacles in front of you to absolve themselves and make you believe it's your fault for not getting the increased space. I work as a journalist for the official newspaper, and we will be discussing these behaviors as a main topic on our work agenda."
  • Roey's avatar
    Roey
    New member | Level 2
    I have sent at least 5 accepted invites but the storage space is not changing. How come?
    • maher1982's avatar
      maher1982
      Icon for Super User rankSuper User

      Whenever someone uses your referral link to create and validate a new account on Dropbox, you’ll both get extra storage added to your Dropbox.

       

      Now after you refer someone, they’ll need to complete the following steps before you both receive the extra storage space.

      1. Click the link in the referral email or the link that was shared with you, and follow the prompts to create a Dropbox account.
      2. Download and install the Dropbox desktop app.
      3. Sign in to the desktop app.
      4. Verify their account's email address.

      Note: Sharing a folder doesn't count as a referral.

      Note 2: The max number of referral can win you a free space is 32 only 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi Roey, welcome to our Community! 

         

        Did they install the Dropbox application on a unique computer? Mobile devices do not count for referrals.

         

        Keep in mind that they would also need to verify their email address. What's the referral's status on your plan page here?

         

        Keep me posted!

  • giakkos's avatar
    giakkos
    New member | Level 2

    Hello,

     

    Something strange happened with a referal.

     

    I mean it's ticked, it says I earned the 500 MB (see photo)

    actually, it says I've earned a total of 7.38 GB

    so with this space, added to the 2.00 GB I have from the basic plan, I should have 9.38 GB in total, but I still only have space for 8.88 GB, without the 500 MB added!

     

    My brother to whom I sent the referral has performed all required steps, including his email confirmation, but still nothing happens.

     

    Do you have any idea what I can do? Thanks

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Hey there, giakkos, thanks for posting here! 

       

      I'm going to need some account-specific info, in order to have a closer look into this. 

       

      That's why I think proceeding to an email would be a better idea, what do you think? 

       

      Let me know! 

      • giakkos's avatar
        giakkos
        New member | Level 2

        Sure! To which email adress should I send an email, and what information do you need from me?

         

        Thank you very much for your prompt reply!

  • paolananne's avatar
    paolananne
    New member | Level 2

    ho mandato un invito, l'amico che lo ha ricevuto ha aperto il suo account, ma non ricevo i 500Mb promessi. Perché? come fare per averli? grazie

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Ehi, paolananne, grazie per aver postato qui!

       

      Hanno installato l'applicazione Dropbox su un computer unico?

       

      Se potessi anche controllare e assicurarti che abbiano verificato il loro account, sarebbe fantastico.

       

      Fammi sapere eventuali aggiornamenti!

       

      --

       

      Hey there, paolananne, thanks for posting here! 

       

      Did they install the Dropbox application on a unique computer?

       

      If you could also check, and make sure that they have verified their account, that'd be amazing. 

       

      Let me know of any updates!

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