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Forum Discussion
Some videos on my account can't be previewed on the site or when I download them
When I click on my videos it says
.mp4 files are supported but something went wrong
I have tried using an incognito window and a different browser. I can't preview my files at all. When I downloa...
Jay
Dropbox Staff
Dropbox StaffHi gregover, thanks for bringing this to our attention.
How large are the files when you see them on the site?
This will help me to assist further!
they are around 6mb
some of them are 4mb
- Megan
Hey gregover, do you happen to recall the way you uploaded these files to your Dropbox account?
If you use a different platform such as our mobile app, are you able to see the content there?
Also, you mentioned that when you download them they show up as .mp4. Are you able to play the file then?
