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Forum Discussion
"Export Failed" when trying to download file to iPhone
I just got a new iPhone that is only connected to my home wifi connection, and I've downloaded Dropbox and I'm trying to save a short video to my phone from my DropBox folder to share on Instagram, a...
Check if it is an interlace export. Thats what was causing my issues
I am using adobe premier pro and I am having the same problem I have tried to export from my PC to my iphone and it starts downloading then gives me the error. I am doing a stop motion video and for some reason these dont seem to download to my phone even though I am using mp4. I have also tried various other file types. The file size is 88mg and I have sent other ones to my phone using dropbox. I don't know why not these ones. This is so frustrating... I hope you can help!
I have also tried reducting file size and changing bitrate, if anyone could help, that would be great!
- Walter
Dropbox Staff
Sorry to hear you're having issues with this kelseyrowe.
Could you clarify the steps you take to export this file to your mobile device and also share a screenshot of the exact error you get so I can invetsigate?
I'm also wondering if you've tried doing this on another wifi network other than the one you originally used and/or over cellular data.
While we're at it, could you check if there's any pending update for our mobile app and your mobile's OS?
Last but not least, could you offline the said file and export it from your 'Offline Files' tab within our mobile app? Do you get the same results?
Thanking you in advance and welcome to our Community!
