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SirenWilliams's avatar
SirenWilliams
Explorer | Level 4
7 years ago

"Export Failed" when trying to download file to iPhone

I just got a new iPhone that is only connected to my home wifi connection, and I've downloaded Dropbox and I'm trying to save a short video to my phone from my DropBox folder to share on Instagram, a...
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  • Sanchez's avatar
    Sanchez
    7 years ago
    Hey schwa2220, welcome to our community! 

    It seems that the file type, and the way it was encoded, may be behind this. 

    Can you tell me: 
    • When did this start happening? 
    • Does this happen with all videos? 
    • What file types does this error occur with? 
    • How big are the videos you’re having issue with? 
    Let me know, and we’ll go from there. 
    Cheers!
Justiniath's avatar
Justiniath
New member | Level 2

Check if it is an interlace export. Thats what was causing my issues

kelseyrowe's avatar
kelseyrowe
New member | Level 2
6 years ago

How do you check if it is an interlace export?

  • Justiniath's avatar
    Justiniath
    New member | Level 2
    6 years ago

    I don't have the program on the computer I am writing on right now (at my day job) but if you look at your export settings and check whether it is upper first/lower first. I think you can tick progressive in the same area and, in my case, fixed the issue easily.

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