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Forum Discussion

Lmennitz's avatar
Lmennitz
New member | Level 2
2 years ago

Permission access issues suddenly

Why am I suddenly getting 'Word cannot open the document: user does not have access privileges (Linds PT 13th March 23.docx)' messages for my files. Even files I personally created?

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  • Lmennitz's avatar
    Lmennitz
    2 years ago

    Hi Walter,

    Thank you for jumping in.  Having **bleep** down my lap top and fo\ired back up (something I rarely do) it seems for now to have resolved my access issue.  I will keep this chat flagged incase the problem reoccurs.

     

    Regards Leeann Mennitz 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Lmennitz, sorry to hear about this.

     

    Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?

     

    Also, how long have you been noticing this issue and what device are you using? Is it a mobile or a desktop one?

     

    Let me know and we'll take it from there.

    • Lmennitz's avatar
      Lmennitz
      New member | Level 2
      2 years ago

      Hi Walter,

      Thank you for jumping in.  Having **bleep** down my lap top and fo\ired back up (something I rarely do) it seems for now to have resolved my access issue.  I will keep this chat flagged incase the problem reoccurs.

       

      Regards Leeann Mennitz 

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