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Lmennitz's avatar
Lmennitz
New member | Level 2
2 years ago

Permission access issues suddenly

Why am I suddenly getting 'Word cannot open the document: user does not have access privileges (Linds PT 13th March 23.docx)' messages for my files. Even files I personally created?
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  • Lmennitz's avatar
    Lmennitz
    2 years ago

    Hi Walter,

    Thank you for jumping in.  Having **bleep** down my lap top and fo\ired back up (something I rarely do) it seems for now to have resolved my access issue.  I will keep this chat flagged incase the problem reoccurs.

     

    Regards Leeann Mennitz 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Lmennitz, sorry to hear about this.

 

Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Also, how long have you been noticing this issue and what device are you using? Is it a mobile or a desktop one?

 

Let me know and we'll take it from there.

Lmennitz's avatar
Lmennitz
New member | Level 2
2 years ago

Hi Walter,

Thank you for jumping in.  Having **bleep** down my lap top and fo\ired back up (something I rarely do) it seems for now to have resolved my access issue.  I will keep this chat flagged incase the problem reoccurs.

 

Regards Leeann Mennitz 

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