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Forum Discussion
MP4 files won't play. ".mp4 files are supported but something went wrong."
Hello,
I've searched for the problem with an MP4 file not playing, and I found a forum with what I hoped would have a solution. The Mod had responded multiple times within a thread to different...
- Thanks for the update on this and I hope you had a great weekend!
Can I actually reach out to you via email, to the address you have here on the Community, so we can look into this a bit more?
I'm having some issues with my dropbox share folder which others can't play the videos that I uploaded. The error message says that the mp4 files are supported however it cannot be played. I'm having the same issue on my android devices as well as my ipad. hope someone knows the solution to this problem.
p.s you can contact me by email [removed per the Community's Guidelines]
- Walter
Dropbox Staff
Hey bwnam, thanks for joining the discussion here and sorry to hear you're having issues with this.
Could you please let us know if you're able to preview those files on our website normally?
Have you tried downloading or exporting them to your device and open them form there?
Let us know what you find!I'm having the same issue. These are mp4 files shared with me. I can see the shared folder and individual files but when I click play, I get the circle going around like it's loading and then it times out. These are not my files and I do not want to download them if they can be previewed in dropbox.
Any help would be appreciated.
