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speedijim's avatar
speedijim
Explorer | Level 4
5 years ago

link to a pdf file shows invalid format.

this link shows message " invalid format" on cell phone

https://www.dropbox.com/s/5f44bkcdc5q97v7/pbrotationinfo.pdf?dl=0

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  • Lusil's avatar
    Lusil
    5 years ago

    Thanks for trying that out for me, speedijim.

    If you have a secondary browser on your mobile device, could you also try copying the shared link as it is and pasting it there? 

    Let me know what you find!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi speedijim, thanks for checking in with us - I'd be more than happy to help!

    As a first step, could you send me a screenshot (without any personal info) of the exact error message that you're seeing? 

    Thanks!

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        5 years ago

        Take a screenshot on your device showing the error. You can then use the Photos icon in the Reply window to add the image to your reply here.

        That being said, I can open that link on my phone without an issue.

  • speedijim's avatar
    speedijim
    Explorer | Level 4
    5 years ago
    I open many pdf files on my android phone. I have tried the link with a "0" and a "1". Neither works. That is why I am seeking help here... Jim
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for trying that out for me, speedijim.

      If you have a secondary browser on your mobile device, could you also try copying the shared link as it is and pasting it there? 

      Let me know what you find!

      • speedijim's avatar
        speedijim
        Explorer | Level 4
        5 years ago
        Ms edge did open the pdf.... But individuals that access this file will only have Chrome installed...
        Thanks

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