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Forum Discussion
cohenben
7 years agoHelpful | Level 5
Is there a fix if my Dropbox file download keeps failing?
Every time I try to download a file I get a failed status in Chrome or Safari. When I download in Firefox it fails, however Firefox allows me to "restart" the download and it begins again where it le...
- 7 years agoGood news here, the problem has been fixed...I was able to download a 23GB file from the web @ a consistent 30mb/sec...took 13 minutes. Dropbox support emailed me this morning to let me know:
We've had our engineers working on this and the good news is the problem has been fixed. Please check again and you should find that the correct modified time is now displayed on files uploaded via the Dropbox website.
Sorry for any inconvenience this caused.
Thanks everyone
chrismonico
Helpful | Level 6
Thanks Sanchez, I did receive a reply from support:
Thanks for reporting this problem. Without you, other customers could have experienced this same issue. You’re helping us make Dropbox better for all our customers.
I relayed the details of your problem to our engineering team. From here, they’ll evaluate the problem and work toward a solution.
I can’t say exactly how long this will take. Depending on the nature of the issue, it could take a day, a few weeks, or longer. I’ll keep a close watch on the team’s progress and let you know as soon as I have an update.
I'll update this post again when I know more.
Thanks
Thanks for reporting this problem. Without you, other customers could have experienced this same issue. You’re helping us make Dropbox better for all our customers.
I relayed the details of your problem to our engineering team. From here, they’ll evaluate the problem and work toward a solution.
I can’t say exactly how long this will take. Depending on the nature of the issue, it could take a day, a few weeks, or longer. I’ll keep a close watch on the team’s progress and let you know as soon as I have an update.
I'll update this post again when I know more.
Thanks
chrismonico
7 years agoHelpful | Level 6
Good news here, the problem has been fixed...I was able to download a 23GB file from the web @ a consistent 30mb/sec...took 13 minutes. Dropbox support emailed me this morning to let me know:
We've had our engineers working on this and the good news is the problem has been fixed. Please check again and you should find that the correct modified time is now displayed on files uploaded via the Dropbox website.
Sorry for any inconvenience this caused.
Thanks everyone
We've had our engineers working on this and the good news is the problem has been fixed. Please check again and you should find that the correct modified time is now displayed on files uploaded via the Dropbox website.
Sorry for any inconvenience this caused.
Thanks everyone
- cohenben7 years agoHelpful | Level 5
I am still receiving the network failure. It does appear that more files are working more often, but I am still getting the same failure on about 50% of my transfers today.
- Sanchez7 years agoDropbox Staff
- Sanchez7 years agoDropbox StaffThanks for the update, cohenben. Let’s get you in touch with our support team, so one of our agents can dig in further on this. If you do submit a support ticket, please include a link to this forum thread, so my colleagues can see what we’ve been discussing :wink:
Have a great week!
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