You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

cohenben's avatar
cohenben
Helpful | Level 5
7 years ago

Is there a fix if my Dropbox file download keeps failing?

Every time I try to download a file I get a failed status in Chrome or Safari. When I download in Firefox it fails, however Firefox allows me to "restart" the download and it begins again where it le...
Download
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Web
  • chrismonico's avatar
    chrismonico
    7 years ago
    Good news here, the problem has been fixed...I was able to download a 23GB file from the web @ a consistent 30mb/sec...took 13 minutes. Dropbox support emailed me this morning to let me know:

    We've had our engineers working on this and the good news is the problem has been fixed. Please check again and you should find that the correct modified time is now displayed on files uploaded via the Dropbox website.

    Sorry for any inconvenience this caused.

    Thanks everyone

chrismonico's avatar
chrismonico
Helpful | Level 6
Thanks Sanchez, I did receive a reply from support:


Thanks for reporting this problem. Without you, other customers could have experienced this same issue. You’re helping us make Dropbox better for all our customers.

I relayed the details of your problem to our engineering team. From here, they’ll evaluate the problem and work toward a solution.

I can’t say exactly how long this will take. Depending on the nature of the issue, it could take a day, a few weeks, or longer. I’ll keep a close watch on the team’s progress and let you know as soon as I have an update.

I'll update this post again when I know more.

Thanks
chrismonico's avatar
chrismonico
Helpful | Level 6
7 years ago
Good news here, the problem has been fixed...I was able to download a 23GB file from the web @ a consistent 30mb/sec...took 13 minutes. Dropbox support emailed me this morning to let me know:

We've had our engineers working on this and the good news is the problem has been fixed. Please check again and you should find that the correct modified time is now displayed on files uploaded via the Dropbox website.

Sorry for any inconvenience this caused.

Thanks everyone

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey chrismonico, I'm so glad to hear that! Thanks for letting us know here. 
     
    dochood &j cohenben, can you let us know how this is working out for you? 
     
    Cheers! 
  • cohenben's avatar
    cohenben
    Helpful | Level 5
    7 years ago

    I am still receiving the network failure. It does appear that more files are working more often, but I am still getting the same failure on about 50% of my transfers today.

  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for the update, cohenben. Let’s get you in touch with our support team, so one of our agents can dig in further on this. If you do submit a support ticket, please include a link to this forum thread, so my colleagues can see what we’ve been discussing :wink:
     
    Have a great week! 

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