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Smapppp's avatar
Smapppp
Explorer | Level 4
3 years ago

Internal Server Error (status code 500)

Hi,

I use GoodSync for sync my archive and I have a one folder with four 2 GB files. Very often I received an error "Internal Server Error (status code 500)". As my point of view this is not a very big size of file. How can this problem be solved? Thanks in advance!

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  • Mark's avatar
    Mark
    3 years ago

    As the issue is with GoodSync thats something you need to be asking them - from reading the message/error it sounds like an issue in the software with handling large uploads and keeping the connection open and active. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    As the issue is with GoodSync thats something you need to be asking them - from reading the message/error it sounds like an issue in the software with handling large uploads and keeping the connection open and active. 

    • Smapppp's avatar
      Smapppp
      Explorer | Level 4
      3 years ago

      Hi,

      I'v received the answer from GoodSync about my issue.

      GoodSync says: This error comes from Dropbox server. Dropbox limits or drops long uploads so that their servers won't be overloaded.

      If this is correct could you advice how can I solve this problem, please.

      Thanks in advance,

      Andrew

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Smapppp, how are you today? 

         

        Would you be able to share a screenshot of the error you receive on your end, so we can have visual too?

         

        Keep me posted! 

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