We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

JimTheo's avatar
JimTheo
Helpful | Level 5
5 years ago

I can't see the camera uploads folder on Windows

I have been using dropbox for near 10 years and always have uploaded all photos from my IOS device automatically.  Always have been able to manage them from a desktop Mac.  However, I now use a PC Wi...
Camera uploads
Desktop
Download
Sync
Windows
  • JimTheo's avatar
    JimTheo
    5 years ago

    Seems that the app is not in my system tray, but I launched the app from the start menu and went to the preferences.  Under selective sync, "camera uploads" was NOT selected.  I went ahead and selected it and waited for the folder to populate and create the preview. So far it is there.

     

    Any other way I could get you the status that you requested or was this sufficient?  Thanks for helping.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi JimTheo; welcome to our Community!

 

I will be happy to look into this for you so could you please forward me the exact status of the desktop app as shown within your computer's system tray? 

 

While we're at it, can you check your selective sync settings through the app's preferences to see if your Camera Uploads folder has been selectively un-synced from that particular device?

 

Let me know what you find Jim!

  • JimTheo's avatar
    JimTheo
    Helpful | Level 5
    5 years ago

    Seems that the app is not in my system tray, but I launched the app from the start menu and went to the preferences.  Under selective sync, "camera uploads" was NOT selected.  I went ahead and selected it and waited for the folder to populate and create the preview. So far it is there.

     

    Any other way I could get you the status that you requested or was this sufficient?  Thanks for helping.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for the update JimTheo. So it sounds like you're back up and running; let me know if that's not the case please.

       

      The status of the desktop app is what you see when you hover your mouse over the Dropbox icon within your computer's system tray or menu bar. If it's saying it's 'Up to date', then you should be good to go.

       

      In case it's still syncing, please give it some time and if it's stuck at a specific number of files, please send me a screensho so I can have a visual too.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!