You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I cannot open my Quicken Backup Files
I use Dropbox with my windows Quicken account. For the last week, I cannot open any of my Quicken backup files from Dropbox. I have spent hours with customer support from Quicken just for them to tell me all my files are corrupted and I need to start anew. This is not an option I am willing to accept at this time. I have found that I can open an old Quicken backup file from my thumb drive, but it is sadly out of date. Has anyone come across this problem before?
I gave up trying to get the 2023 Quicken files to work, so I reentered all my 2023 Quicken transactions. Thank you all for your help in this matter.
- Hannah
Dropbox Staff
Hey cjbarnhart, thanks for letting us know about this.
Where are these files currently located? Are they in your Dropbox folder?
And what do you see when you try to open them? If you could send us a screenshot, that would be greatly appreciated.
Any additional information you could give us would also be really helpful.
Thanks in advance.
Yes, I have a Dropbox folder. This is what I currently get after trying to open a Quicken file from the Dropbox folder from my computer.
- Megan
Hi cjbarnhart, can you try to quit the Dropbox app, and then try to open them?
Do you notice any difference then?
