having trouble with dowloading file from dropbox transfer

Question

I can log in my account on dropbox website with no problem&nbsp;
but I recieved a dropbox transfer link to download files,&nbsp; when I clicked download i have to sign in my account but I could not sign in even i have put the correct password.&nbsp;
&nbsp;
appreciate if you can help me&nbsp;
&nbsp;

Walter · Answer

Hey vang toho, sorry to hear you're having issues with this.
&nbsp;
May I ask how large is the file you're trying to download? Have you tried clearing your browser's cache or using another browser?
&nbsp;
Let us know and we'll take it from there.&nbsp;

vang toho · Answer

thank you for your replyyes i have tried everything but still could not sign in to my account , the files are 44mb

Megan · Answer

Hi vang toho, sorry to jump in here!
&nbsp;
Can you also try an incognito tab on your current browser, and let me know the results?&nbsp;
&nbsp;
If this doesn't work, then any screenshots that you might have are more than welcome, just make sure none of your personal info is visible there. Thanks!&nbsp;

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having trouble with dowloading file from dropbox transfer

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