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vang toho's avatar
vang toho
Explorer | Level 3
2 years ago

having trouble with dowloading file from dropbox transfer

I can log in my account on dropbox website with no problem  but I recieved a dropbox transfer link to download files,  when I clicked download i have to sign in my account but I could not sign in e...
Download
Dropbox Transfer
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey vang toho, sorry to hear you're having issues with this.

 

May I ask how large is the file you're trying to download? Have you tried clearing your browser's cache or using another browser?

 

Let us know and we'll take it from there. 

vang toho's avatar
vang toho
Explorer | Level 3
2 years ago

thank you for your reply

yes i have tried everything but still could not sign in to my account , the files are 44mb

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi vang toho, sorry to jump in here!

     

    Can you also try an incognito tab on your current browser, and let me know the results? 

     

    If this doesn't work, then any screenshots that you might have are more than welcome, just make sure none of your personal info is visible there. Thanks! 

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