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Forum Discussion

Methuselah's avatar
Methuselah
Explorer | Level 4
7 years ago

Folder has too many files to download - iOS Version 11.4

I am a Dropbox Plus user with 1TB of files in Dropbox currently syncing most of my files offline on my iPad (tons of spare memory capacity fyi). These files are broken into ~259 folders with ~2100 files in all (@~ 7.6GB total).

 

The folder which has now ceased to sync has ~770 files in it - in ~180 folders (~325MB). I'm loathe to break it down into a different structure as the current one suits my business purpose. Also, to be frank, the quantities in this folder seem pretty darn low to be presenting a problem for a business-grade product.

 

Can you please advise the 'fix'?

 

 

 

Kind regards,

 

Bernard

 

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  • Lusil's avatar
    Lusil
    7 years ago
    Hi Methuselah, thanks for getting back to me on this.
     
    You could check out if you have any incompatible characters by running a bad file check.
     
    However, due to account sensitive info and because I’d have to investigate using our internal tools so as to narrow down the issue, we need to move forward with the email interaction. 
     
    Cheers! :nerd:
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey there Methuselah, thanks for posting your concern on the Forum and welcome aboard!
     
    This seems like something where I’d recommend getting in touch via email so as to troubleshoot with you. You could either let me know if you’d prefer to be reached out directly via email, or you could go ahead & submit your concern via https://www.dropbox.com/support . 
     
    Let me know how you’d like to proceed and I’ll make sure to get back to you as soon as possible. Thanks in advance! :grin:
    • Methuselah's avatar
      Methuselah
      Explorer | Level 4
      7 years ago

      Hi Lusil,

       

      Thank you for that.

       

      I'd be pleased if you were willing to raise it but am happy to do so myself if it's simpler for you.

       

      Kind regards, Bernard

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hi Methuselah, thanks for getting back to me on this. It’s no problem at all. :laughing:
         
        I was able to reach out to you at the email address associated with your forum profile, so at your convenience could you please check your inbox? Once confirmed, we’ll continue troubleshooting from there. 
         
        Cheers!

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