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Forum Discussion
LB77
3 years agoExplorer | Level 4
Files in Dropbpx have grey X
One of our users is having issues where a grey 'X' appears over the file icon. Files are located within the Dropbox folder.
The files are not openable or moveable in this form and are not present...
- 3 years ago
LB77 wrote:
One of our users is having issues where a grey 'X' appears over the file icon.
The X is a Windows icon; not a Dropbox icon. Refer to the What does the gray “X” icon mean? section at the bottom of this help article.
QuestionBox
2 years agoExplorer | Level 4
This problem has been several weeks now. On my Windows 10 computer, the files under my dropbox folder appear with grey-colored "X" signs.
What is this?
The dropbox guidance on sync icon ( https://help.dropbox.com/sync/sync-icons ) does not list a sync icon that looks like this.
- Megan2 years agoDropbox Staff
Hi QuestionBox, how are you today?
I merged your post under this thread, since others had expressed the same inquiry, and I want to keep everything at the same place.
Feel free to have a look at what others have suggested, and all the troubleshooting steps mentioned, and let me know if you have any questions.
Thank you!
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