You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Files are not showing on Mac Finder
I have been using Dropbox for many years now. Recently, some files are now showing up on Mac's Finder (I am using a Macbook Air M2 with Sonoma 14.2.1). Latest Dropbox desktop app version. Files ...
I too am experiencing this issue. When I save files to dropbox from within an application, in this case Adobe Illustrator, the files are visible in the save/open dialogue. But when I visit this folder in the finder, the files are not visible. I could attach a screenshot but it would be hard to stage a scenario where it helped illustrate the problem.
- Nancy
Dropbox Staff
Hey thunderboi. I understand it may be hard to show this via a couple of screenshots. However, it’d be helpful to have some visuals for sure.
You can send over a screenshot of what you see when saving the files to your Dropbox account via Adobe (plus, the filepath they should be saved at), and then what you actually see in the Dropbox folder.
Here are two screenshots of the same folder. The one with 6 items was navigated to through the finder. The one with 18 items was visible after opening a file from my recent documents in illustrator and saying "reveal in finder." I'm lucky my work is still in the recent documents.
I hope these images help you to understand what I'm trying to communicate.
- Nancy
Thanks for the screenshots! Have you restarted your computer in the meantime?
What’s the current syncing status of your Dropbox app, as well as its app version?
Are you seeing all files on your web account?
