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Forum Discussion
File Explorer in W 10 will not open DropBox files
I am using Windows 10 and have today found that I cannot access any local dropbox files on my computer using File Explorer. I can access them via the DropBox online site and through the icon on the taskbar. I have unsynced the two storage areas and then resynced them. I have downloaded the DropBox desktop again and still have problems. When I navigate through the DropBox folders on the pc, as soon as I select a folder the blue circle of "waiting for god" runs and then eventually drops out!
Any response will be gratefully received - thanks
Hi Jay
Just restarted my computer - all OK now. THANKS very much for your tenacity. ACE work.
Matty
- Jay
Dropbox Staff
Hi MattyDiff, thanks for messaging today!
I’m sorry to hear about this matter. Could you let me know what version of the Dropbox desktop application you’re running?
You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar. It should say something like 98.4.
Also, does it state ‘syncing’, ‘up to date’ or any other messages?
Keep me posted!
Thanks Jay - for redacting my files - did not knowhow to do that!
DropBox V 98.4.158. The icon on the taskbar says "Up to date" and is black. When I double click it there is a green tick alongside the folder.
I can fully access al the DropBox files through the taskbar icon. When I use File Manager for the C: or D: drives all is OK. As soom as I select the dropbox files from within the File manager - it all goes on hold & - it hangs forever! eventually dropping out.
Cheers
Matty
- Jay
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link.
