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MattyDiff's avatar
MattyDiff
Helpful | Level 6
5 years ago

File Explorer in W 10 will not open DropBox files

I am using Windows 10 and have today found that I cannot access any local dropbox files on my computer using File Explorer. I can access them via the DropBox online site and through the icon on the t...
Desktop
Download
GUI
  • MattyDiff's avatar
    MattyDiff
    5 years ago

    Hi Jay

    Just restarted my computer - all OK now. THANKS very much for your tenacity. ACE work.

    Matty

MattyDiff's avatar
MattyDiff
Helpful | Level 6

Thanks Jay - for redacting my files - did not knowhow to do that!

DropBox V 98.4.158. The icon on the taskbar says "Up to date" and is black. When I double click it there is a green tick alongside the folder.

I can fully access al the DropBox files through the taskbar icon. When I use File Manager for the C: or D: drives all is OK. As soom as I select the dropbox files from within the File manager - it all goes on hold & - it hangs forever! eventually dropping out.

Cheers

Matty

  • MattyDiff's avatar
    MattyDiff
    Helpful | Level 6
    5 years ago

    Hi again Jay

    I am on a basic DropBox plan, so presumably your recommended action is no good for me.

    Cheers

    Matty

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      On the link I provided previously, do you have more than 3 devices connected there? If not, then it should be okay to do that advanced reinstallation of the app.

      • MattyDiff's avatar
        MattyDiff
        Helpful | Level 6
        5 years ago

        Hi again Jay

        Thanks -I have now deleted the app, gone through all the potential locations as per your link. Downloaded and reloaded version 98.4.158 and I can access all the files through DropBox but eventhough I can see the folders in File Manager - I cannot access them - it just hangs again! It works on my laptop OK but on this PC - Grrrrr!

        I think you  have been kind enough to spare your time so feel I will have to access all files on line from this PC in the future.

        Many thanks for all your help on this.

        Cheers

        Matty

         

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