We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

MattyDiff's avatar
MattyDiff
Helpful | Level 6
5 years ago

File Explorer in W 10 will not open DropBox files

I am using Windows 10 and have today found that I cannot access any local dropbox files on my computer using File Explorer. I can access them via the DropBox online site and through the icon on the t...
Desktop
Download
GUI
  • MattyDiff's avatar
    MattyDiff
    5 years ago

    Hi Jay

    Just restarted my computer - all OK now. THANKS very much for your tenacity. ACE work.

    Matty

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi MattyDiff, thanks for messaging today!

 

I’m sorry to hear about this matter. Could you let me know what version of the Dropbox desktop application you’re running?

 

You can do this by hovering your mouse over the Dropbox icon in the system tray or menu bar. It should say something like 98.4.

 

Also, does it state ‘syncing’, ‘up to date’ or any other messages?

 

Keep me posted!

MattyDiff's avatar
MattyDiff
Helpful | Level 6
5 years ago

Thanks Jay - for redacting my files - did not knowhow to do that!

DropBox V 98.4.158. The icon on the taskbar says "Up to date" and is black. When I double click it there is a green tick alongside the folder.

I can fully access al the DropBox files through the taskbar icon. When I use File Manager for the C: or D: drives all is OK. As soom as I select the dropbox files from within the File manager - it all goes on hold & - it hangs forever! eventually dropping out.

Cheers

Matty

    • MattyDiff's avatar
      MattyDiff
      Helpful | Level 6
      5 years ago

      Hi again Jay

      I am on a basic DropBox plan, so presumably your recommended action is no good for me.

      Cheers

      Matty

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        On the link I provided previously, do you have more than 3 devices connected there? If not, then it should be okay to do that advanced reinstallation of the app.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!