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Forum Discussion
"Export Failed" when trying to download file to iPhone
I just got a new iPhone that is only connected to my home wifi connection, and I've downloaded Dropbox and I'm trying to save a short video to my phone from my DropBox folder to share on Instagram, a...
Sanchez
Dropbox Staff
Dropbox Staff
Hi Sanchez, im also having this issue when exporting mp4 file from dropbox to my iphone. Has same error msg
I manage to download 2 previous videos which are mp4 but for some reason this latest video also in mp4 does not export to my iphone and displays the error msg
File size for latest video is 195mb.
Previous ones also arnd the same size. One thing that is different for this latest video is that its shot and rendered as 4k from premier pro and the other previous videos all shot and rendered in 1080p.
Please help
I manage to download 2 previous videos which are mp4 but for some reason this latest video also in mp4 does not export to my iphone and displays the error msg
File size for latest video is 195mb.
Previous ones also arnd the same size. One thing that is different for this latest video is that its shot and rendered as 4k from premier pro and the other previous videos all shot and rendered in 1080p.
Please help
Check if it is an interlace export. Thats what was causing my issues
How do you check if it is an interlace export?
I don't have the program on the computer I am writing on right now (at my day job) but if you look at your export settings and check whether it is upper first/lower first. I think you can tick progressive in the same area and, in my case, fixed the issue easily.
I am using adobe premier pro and I am having the same problem I have tried to export from my PC to my iphone and it starts downloading then gives me the error. I am doing a stop motion video and for some reason these dont seem to download to my phone even though I am using mp4. I have also tried various other file types. The file size is 88mg and I have sent other ones to my phone using dropbox. I don't know why not these ones. This is so frustrating... I hope you can help!
I have also tried reducting file size and changing bitrate, if anyone could help, that would be great!
