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Forum Discussion
"Export Failed" when trying to download file to iPhone
I just got a new iPhone that is only connected to my home wifi connection, and I've downloaded Dropbox and I'm trying to save a short video to my phone from my DropBox folder to share on Instagram, a...
I think I may have remembered something. I'm saving the short videos as .mov files, and I'm beginning to remember that I can't save those to the phone. When I save in a lower quality out of iMovie, it saves as mp4, which I can load into the phone and onto Instagram. But does anyone know how to get a higher quality video on Instagram? I do loads of promo in my Instagram SirenWilliams and I have to post a video for a camera company, and it needs to looks good to show the quality of the camera. I might be screwed on that one.
Sanchez
Dropbox Staff
Dropbox Staff@Sanchez - I was receiving the same "Export Failed" error as @SirenWilliams so I followed your directions uninstalling, restarting phone and reinstalling. It appeared to be working and then I received the following error: "sorry this type of video cannot be saved to this device". Can you help? I'm using an iPhone 6s running on iOS 11.3.1
- Sanchez
- Hi Sanchez, im also having this issue when exporting mp4 file from dropbox to my iphone. Has same error msg
I manage to download 2 previous videos which are mp4 but for some reason this latest video also in mp4 does not export to my iphone and displays the error msg
File size for latest video is 195mb.
Previous ones also arnd the same size. One thing that is different for this latest video is that its shot and rendered as 4k from premier pro and the other previous videos all shot and rendered in 1080p.
Please help
