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rmenconi's avatar
rmenconi
New member | Level 2
2 years ago

Error Occurred When Opening Files Saved To My PC's Dropbox Folder

I have my desktop and Documents from my PC backed/sync'd in Dropbox.  All of the files are accessible and able to be opened via the Dropbox website and on my phone.  If I try to open the files contai...
desktop
Error Messages
Preview
View
Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey rmenconi, sorry to hear about this.

 

Would you mind sending over a couple of screenshots of the issue, so we can have a visual?

 

For example, a screenshot of the error message, how your files look in the Dropbox folder etc.

 

Also, please hover over the Dropbox icon in your system tray and send us a screenshot of what you see there too.

 

Thanks in advance.

  • rmenconi's avatar
    rmenconi
    New member | Level 2
    2 years ago

    Hannah

     

    The icon shows up to date 189.4.8395

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the screenshots, rmenconi!

       

      Your files appear to have a gray x icon on them, which is probably the cause of the syncing issue here.

       

      Are your files currently set to online-only? If you right click them, can you switch them to available offline, to see if that helps?

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