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Forum Discussion

Jlameyer313's avatar
Jlameyer313
Explorer | Level 3
7 years ago

Error message when downloading photos

In Chrome, when I click download (in any of the ways) I get an error message at the top that simply says "There was an error downloading your file." No error number either.  With Firefox, nothing hap...
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  • Walter's avatar
    Walter
    7 years ago

    Thanks Jason - I appreciate it.

    I have just sent you an email so we can work on this together. I also went ahead and removed your personal information for your own safety.

    Check your inbox for my message when you get the chance and we'll take it from there.

    Thanks for your patience and cooperation so far too jasonroy.

Jlameyer313's avatar
Jlameyer313
Explorer | Level 3

Update: I have several photos starred on my homepage from 2017. I am able to download all of those. I still get an error message when trying to download any other photo I have (I've tried 20 from separate folders).

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Sorry to hear this persists Jlameyer313 - would you mind if I reached out to you directly to the email address you use for your forum's profile so we can have a look into this internally with all of my tools available? 

Downloads work fine on all browsers on my end so I will need more information to investigate what could be causing this issue. 

In any case, let me know and we'll take it from there. 

  • Jlameyer313's avatar
    Jlameyer313
    Explorer | Level 3
    7 years ago
    Yes please thank you
  • Jlameyer313's avatar
    Jlameyer313
    Explorer | Level 3
    7 years ago

    FYI I just tried on a different laptop - Chrome and Microsoft Edge and the same error is occuring. I'm guessing it is directly connected to my account.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Thanks for the additional information and all the extra troubleshooting you performed so far Jlameyer313 - I've just sent you an email so we can work on this together. 

      At your earliest convenience, check your inbox for my message and we'll take it from there.

      Thanks again for your patience and cooperation so far. Talk to you via email soon! 

      • Rick_M's avatar
        Rick_M
        Experienced | Level 13
        7 years ago

        It would help to know what file type(s) and file extensions these files have. Also, post part or all of the exact error message as well as the screen shot.

        I have had similar problems with .TIF files because they are LARGE.

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