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Helpful | Level 5

3 years ago

Solved

Error message: Cannot open this file. Access denied.

I cannot open files within one of my folders on my desktop app. I get the error message "There was an error opening this file. Access denied." I am able to open the files in this folder on the web or...

JamieCarr0520
3 years ago
Hi everyone. It turns out that the file path was way too long. We shortened a bunch of the folder names and that seemed to work! Thanks for all the help.

JamieCarr0520

Helpful | Level 5

3 years ago

Hi everyone. It turns out that the file path was way too long. We shortened a bunch of the folder names and that seemed to work! Thanks for all the help.

Chris_J

Super User

3 years ago

Thanks for letting us know. this will help someone in the future if they have the same issue

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Access denied.","id":"message:633951","revisionNum":2,"repliesCount":11,"author":{"__ref":"User:user:1588238"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001012"},"conversation":{"__ref":"Conversation:conversation:633951"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:633951"},"body@stripHtml({\"truncateLength\":200})":" I cannot open files within one of my folders on my desktop app. I get the error message \"There was an error opening this file. Access denied.\" I am able to open the files in this folder on the web or...","body@stringLength":"442","rawBody":"

I cannot open files within one of my folders on my desktop app. I get the error message \"There was an error opening this file. Access denied.\" I am able to open the files in this folder on the web or on my home laptop, but not at my work PC. My boss is also having the same issue. I checked the number of pathways thinking that might be it, but if I go to another folder with the same amount of pathways, I don't have any issues.

","kudosSumWeight":0,"postTime":"2022-11-03T09:23:03.936-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Error Messages","text":"Error Messages","time":"2019-05-28T12:52:28.567-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Preview","text":"Preview","time":"2021-05-20T01:14:09.772-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:View","text":"View","time":"2019-10-08T04:51:14.432-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:633951_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":7480},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:633951":{"__typename":"Conversation","id":"conversation:633951","solved":true,"topic":{"__ref":"ForumTopicMessage:message:633951"},"lastPostingActivityTime":"2022-11-04T06:23:18.928-07:00","lastPostTime":"2022-11-04T06:23:18.928-07:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:633951":{"__typename":"ModerationData","id":"moderation_data:633951","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:633951_2":{"__typename":"Revision","id":"revision:633951_2","lastEditTime":"2022-11-03T14:48:05.315-07:00"},"ForumReplyMessage:message:634211":{"__typename":"ForumReplyMessage","id":"message:634211","conversation":{"__ref":"Conversation:conversation:633951"},"author":{"__ref":"User:user:147"},"revisionNum":1,"uid":634211,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"subject":"Re: Error message: Cannot open this file. Access denied.","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:634211"},"parent":{"__ref":"AcceptedSolutionMessage:message:634208"},"body":"

Thanks for letting us know. this will help someone in the future if they have the same issue

Happy Dropboxing

","body@stringLength":"143","rawBody":"

Thanks for letting us know. this will help someone in the future if they have the same issue

Happy Dropboxing

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Hi everyone. It turns out that the file path was way too long. We shortened a bunch of the folder names and that seemed to work! Thanks for all the help.

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Hi everyone. It turns out that the file path was way too long. We shortened a bunch of the folder names and that seemed to work! Thanks for all the help.

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