If I can, how do I fix the Access is denied error message?

Hello~:grinning:

1. Check Event Log for any Errors:

• Tap Win key + R to open the Run window. Now, type “eventvwr” and tap Enter.
• Hit Windows Logs as well as System.
• Find the errors if any! There will be a red exclamation mark at the end if there are any errors.
• Simply check the information in details.

Then start Command Prompt as Administrator:

• Tap the Start button, go to All Programs, and tap Accessories.
• Simply Right-click on Command prompt, and again tap on Run as administrator.
• When the User Account Control box comes up, confirm it, and tap Continue.

2. Or you can Get Rid of Write Protection on Hard Drive:

• Go to Start and tap on the “Run” option.
• Type “regedit” into the command box.
• Now, go to this path: “ HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\StorageDevicePolicies”
• After that, double click on the “WriteProtect” key and get the value changed to zero.

If this error causes data loss issues, you'd better retrieve the data first. You can try Bitwar Data Recovery if needed.

Good luck.:grin:

I'm getting the error on startup "Couldn't start Dropbox".

I've looked at the error log and it would seem that my local profile has become corrupted at some point and Windows has created a new profile for me, Steph.000, but Dropbox is still looking for the path C:\\Users\\Steph\\AppData\\Local\\Dropbox\\instance1 which no longer exists. I've pasted the error log file below. How do I get Dropbo to recognise the new user path C:\\Users\\Steph.000?

bn.BUILD_KEY: Dropbox
bn.VERSION: 94.4.384
bn.constants.WINDOWS_SHELL_EXT_VERSION: 37
bn.is_frozen: True
machine_id: 13dd3f1d-9ecd-4852-8cbf-1cbc1d0df783
pid: 1560
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Steph\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Steph\\AppData\\Local\\Dropbox\\instance1'
not found
parent not found
dropbox_path: 'C:\\Users\\Steph\\Dropbox'
real_path='C:\\Users\\Steph\\Dropbox'
not found
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\94.4.384\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\94.4.384\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\Steph.000\AppData\Local\Temp
TEMP: C:\Users\Steph.000\AppData\Local\Temp
tempdir: 'C:\\Users\\Steph.000\\AppData\\Local\\Temp'
real_path='C:\\Users\\Steph.000\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 8039, in main_startup
File "dropbox\client\main.pyc", line 3283, in run
File "dropbox\client\main.pyc", line 1754, in startup_low
File "dropbox\client\main.pyc", line 1306, in safe_makedirs
File "dropbox\overrides.pyc", line 212, in makedirs
File "dropbox\overrides.pyc", line 225, in makedirs
PermissionError: [WinError 5] Access is denied: 'C:\\Users\\Steph\\AppData\\Local\\Dropbox'