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Rod-F's avatar
Rod-F
Explorer | Level 3
6 years ago

If I can, how do I fix the Access is denied error message?

Over the weekend I installed the May 2019 update to Windows 10. For the most part, it's been fine. The only issue I'm having is with Dropbox. Every time I log into Windows on my home desktop, I get a...
Desktop
Error Messages
Setting up the apps
Sync
Windows
  • Walter's avatar
    Walter
    6 years ago

    Hey there Rod-F - sorry to hear you're having issues with our desktop app.

    At first, could you let me know if you've restarted your computer since you first got this error? 

    If you did and the error persists, please make sure that's there no antivirus that could be causing this (you can disable them temporarily).

    If everything else fails, you can go ahead and re-install our software.

    Let me know the results!

stephmacd's avatar
stephmacd
New member | Level 2
5 years ago

I'm getting the error on startup "Couldn't start Dropbox".

I've looked at the error log and it would seem that my local profile has become corrupted at some point and Windows has created a new profile for me, Steph.000, but Dropbox is still looking for the path C:\\Users\\Steph\\AppData\\Local\\Dropbox\\instance1 which no longer exists. I've pasted the error log file below. How do I get Dropbo to recognise the new user path C:\\Users\\Steph.000?

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 94.4.384
bn.constants.WINDOWS_SHELL_EXT_VERSION: 37
bn.is_frozen: True
machine_id: 13dd3f1d-9ecd-4852-8cbf-1cbc1d0df783
pid: 1560
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Steph\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Steph\\AppData\\Local\\Dropbox\\instance1'
not found
parent not found
dropbox_path: 'C:\\Users\\Steph\\Dropbox'
real_path='C:\\Users\\Steph\\Dropbox'
not found
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\94.4.384\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\94.4.384\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\Steph.000\AppData\Local\Temp
TEMP: C:\Users\Steph.000\AppData\Local\Temp
tempdir: 'C:\\Users\\Steph.000\\AppData\\Local\\Temp'
real_path='C:\\Users\\Steph.000\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 8039, in main_startup
File "dropbox\client\main.pyc", line 3283, in run
File "dropbox\client\main.pyc", line 1754, in startup_low
File "dropbox\client\main.pyc", line 1306, in safe_makedirs
File "dropbox\overrides.pyc", line 212, in makedirs
File "dropbox\overrides.pyc", line 225, in makedirs
PermissionError: [WinError 5] Access is denied: 'C:\\Users\\Steph\\AppData\\Local\\Dropbox'

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