You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Erez 's avatar
Erez
Explorer | Level 4
11 months ago

Access denied error, when trying to access Sign link.

I am logged into Dropbox sign and the document is accessible but loads looking like the following:       I am able to access all other signed documents on ...
Dropbox Sign
Error Messages
Web
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey erez  - sorry to hear about this.

 

Just to make sure we've covered all bases here, could you clear your browser's cache or try another browser and let us know if you get the same results?

 

Also, is the document owned by you or another person perhaps?

 

Keep us posted!

  • Erez 's avatar
    Erez
    Explorer | Level 4
    11 months ago

    Different people tried on different browsers with different permissions, including the owner of the files. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!