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Nealji's avatar
Nealji
New member | Level 2
7 years ago

Permission Denied - Access Denied - Can't Sync - After clean Windows 10 reinstall

My Dropbox icon on the taskbar states it is 'Indexing 4 files... Cant Sync ....jpg (access denied). I'd either like to sync those files or delete them. I can't find those file doing a search on my hard drive or my phone.

How do I do that?

  • I noticed this happens to me sometimes when one/some of the files are being used/opened by a program, and some modifications to those files are made from another device/web. You may try closing the programs which might be using files in your dropbox folder, and it should complete the sync. You may also try restarting dropbox/computer if that is not a big issue.
  • Elixir's avatar
    Elixir
    Star | Level 19
    I noticed this happens to me sometimes when one/some of the files are being used/opened by a program, and some modifications to those files are made from another device/web. You may try closing the programs which might be using files in your dropbox folder, and it should complete the sync. You may also try restarting dropbox/computer if that is not a big issue.
    • JimSTX's avatar
      JimSTX
      Helpful | Level 5

      sorry.  This isn't what's happening.  Try again.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff

        Hey there JimSTX

        Welcome to the Dropbox Community!

        I'd be more than happy to help. 

        To have a better understanding of what you're seeing though, I'll need a bit more info, such as:

        • What is the Dropbox icon on your system tray or menu bar showing when you hover over it? 
        • Are you seeing any errors? If so, a screenshot (without any personal info) would be very helpful. 

        Any additional details on this would be greatly appreciated. 

        Let me know what you find!