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Nealji
7 years agoNew member | Level 2
Permission Denied - Access Denied - Can't Sync - After clean Windows 10 reinstall
My Dropbox icon on the taskbar states it is 'Indexing 4 files... Cant Sync ....jpg (access denied). I'd either like to sync those files or delete them. I can't find those file doing a search on my hard drive or my phone.
How do I do that?
Yes, I did follow those steps, and got the same error message each time. This forum will not allow a drag and drop of the image. However, I restarted the computer, unplugged the external hard drive, and replugged it in after restart, and the Dropbox problem solved itself. I'm not sure why it got caught in that endless loop until I restarted.
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- Rich
Super User II
Have you restarted Dropbox to see if it can re-index and continue syncing? If a simple restart doesn't fix it, then refer to the following help article:
- ElixirStar | Level 19I noticed this happens to me sometimes when one/some of the files are being used/opened by a program, and some modifications to those files are made from another device/web. You may try closing the programs which might be using files in your dropbox folder, and it should complete the sync. You may also try restarting dropbox/computer if that is not a big issue.
- JimSTXHelpful | Level 5
sorry. This isn't what's happening. Try again.
- Lusil
Dropbox Staff
Hey there JimSTX,
Welcome to the Dropbox Community!
I'd be more than happy to help.
To have a better understanding of what you're seeing though, I'll need a bit more info, such as:
- What is the Dropbox icon on your system tray or menu bar showing when you hover over it?
- Are you seeing any errors? If so, a screenshot (without any personal info) would be very helpful.
Any additional details on this would be greatly appreciated.
Let me know what you find!
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